1. Who We Are
Welcome to Monir Groceries.
Our website address is: https://monirgroceries.com
We are an online grocery store providing natural products such as honey, ghee, oils, and other essential food items across Bangladesh.
For any privacy-related concerns, you can contact us at:
📧 Email: contact@monirgroceries.com
2. Information We Collect
When you interact with our website or services, we may collect the following information:
a) Personal Information
- Full Name
- Mobile Number
- Delivery Address
- Email Address (if provided)
This data is collected when:
- You place an order
- You contact us via form or WhatsApp
- You communicate with us through customer support
b) Technical & Usage Data
- IP address
- Browser type and device information
- Website usage behavior
This helps us improve user experience and prevent fraud or spam.
3. How We Use Your Information
We use your data for the following purposes:
- To process and deliver your orders
- To contact you regarding your order (confirmation, delivery updates)
- To provide customer support
- To improve our website and services
- To run marketing campaigns (e.g., Facebook ads optimization)
4. Facebook Ads & Tracking
We may run advertisements on Facebook and use tracking tools (such as Facebook Pixel) to:
- Measure ad performance
- Understand customer behavior
- Show relevant ads to potential customers
These tools may collect data such as:
- Pages visited
- Actions taken on our website
5. Cookies
Our website uses cookies to:
- Improve browsing experience
- Remember user preferences
- Analyze website traffic
You can disable cookies anytime from your browser settings.
6. Communication (WhatsApp & Contact Forms)
You may contact us through:
- Website contact form
We use this information only to:
- Respond to your inquiries
- Provide support
- Assist with orders
7. Data Sharing
We do not sell or rent your personal data.
However, we may share your information with:
- Delivery partners (for order fulfillment)
- Payment or service providers (if applicable)
- Legal authorities (if required by law)
8. Data Retention
We retain your data only as long as necessary:
- Order data → for record and support
- Customer communication → for service improvement
You may request deletion anytime.
9. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of incorrect data
- Request deletion of your data
- Withdraw consent for marketing
To do so, contact us at:
📧 contact@monirgroceries.com
10. Data Security
We take appropriate security measures to protect your data from:
- Unauthorized access
- Data loss or misuse
However, no online system is 100% secure.
11. Third-Party Services
Our website may use third-party services such as:
- Payment gateways
- Analytics tools
- Social media integrations
These services may collect data according to their own privacy policies.
12. Updates to This Policy
We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy, contact:
📧 Email: contact@monirgroceries.com
🌐 Website: https://monirgroceries.com