Refund and Returns Policy

Monir Groceries Refund & Return Policy

At Monir Groceries, customer satisfaction is our top priority. We always strive to deliver fresh, high-quality products to your doorstep. However, if you face any issue with your order, we are here to help with our simple and customer-friendly Refund & Return Policy.

When Can You Return or Claim a Refund?

You are eligible for a return or refund in the following cases:

  • Damaged Product – If the product bottle or packet is cracked, broken, or leaked upon delivery.

  • Wrong Product Delivered – If you receive a different item instead of what you ordered.

  • Expired or Invalid Product – If the product is expired, spoiled, or not in usable condition.

  • Not Satisfied with Product Quality – If the product does not meet your expectations.

⚠️ Note: You must check your product immediately after receiving it from the delivery person. Any issue should be reported at the time of delivery.

How to Return or Claim a Refund?

Returning a product is easy with Monir Groceries. You can:

  • Call us directly at 01810-443355

  • Contact us on WhatsApp at the same number

  • Inform our delivery man during product handover

Our support team will verify your claim and arrange a return or replacement without any extra cost.

Special Policy for Liquid Products

Since most of our products are liquids (like honey, oils, ghee, etc.), packaging safety is very important to us. If the bottle is cracked, broken, or leaking, you can return the product immediately without paying any extra charges.

Refund Timeline

  • Approved refunds will be processed within 3-7 working days.

  • Replacement products will be delivered at the earliest possible time.

✅ This policy ensures a hassle-free shopping experience and builds trust with our valued customers. For any assistance, please call 01810-443355.